Note: If you are updating the details of an Organisation / Enterprise Plan containing seats, please see: How to Update My Organisation’s Subscription / Payment Details?If you’ve received an email regarding your Pending Plan, please disregard this email. The Pending Plan is a transitional plan type that may be required when you switch your Personal Subscription. If you are listed as being on a Pending Plan, this will be updated using information from our payment processor the next time you log in to eToolLCD.
To update your personal (Consultant/Researcher) subscription/payment details, please ensure that you have your new card detail on hand before proceeding with the steps below:
- Log in to eToolLCD and in your home dash, click on your profile name at the top right corner of the page and click on ‘My Profile’.
- Click on ‘My Plan’.
- Click on ‘Change Plan’ if you wish to upgrade or downgrade your subscription plan.
- OR Click on ‘My Personal Payment Details’ to update your card payment details.
- If you clicked on ‘My Personal Payment Details’, you will go straight to the billing information page where you can update your card details as below.
- Click ‘CONFIRM UPDATE’ to finalise changes.