Note: If you are updating the details of an Organisation / Enterprise Plan containing seats, please see: How to Update My Organisation’s Subscription / Payment Details?If you are in a Open Use plan. As communicated in an official email, this plan has been discontinued. However, we are pleased to offer you a complimentary 14-day Trial plan, granting you unrestricted access to eTool.To continue beyod the trial, upgrade to one of our paid subscription for uninterrupted access, exclusive features, and support. Click here to upgrade.
To update your personal (Consultant) subscription/payment details, please ensure that you have your new card details on hand before proceeding with the steps below:
- Log in to eTool and in your home dash, click on your profile name at the top right corner of the page and click on ‘My Profile’.
- Click on ‘My Plan’.
- Click on ‘My Personal Payment Details’ to update your card payment details.
- Update your card details in the billing information page as below.
- Click ‘CONFIRM UPDATE’ to finalise changes.
UPGRADE PERSONAL PLAN
- Log in to eTool and in your home dash, click on your profile name at the top right corner of the page and click on ‘My Profile’.
- Click on ‘My Plan’.
- Click on ‘Change Plan’ to upgrade your subscription plan.
- In the Subscriptions page, select the plan you wish to upgrade to.
- For more information on the Enterprise functionality, please continue on to this support post.
CANCEL MY PERSONAL PLAN
BEFORE you cancel your subscription, please ensure that you are aware of what you need to do before you downgrade your plan by reading the post below:
Cancelling My Subscription – What Do I Need To Know?
After you’ve completed the process outlined in the post above, please follow the steps as per below:
- Log in to eTool and in your home dash, click on your profile name at the top right corner of the page and click on ‘My Profile’.
- Click on ‘My Plan’.
- To completely cancel your subscription, click on ‘Cancel Plan’.
