Note: If you are updating the details of an Organisation / Enterprise Plan containing seats, please see: How to Update My Organisation’s Subscription / Payment Details?
If you’ve received an email regarding your Pending Plan, please disregard this email. The Pending Plan is a transitional plan type that may be required when you switch your Personal Subscription. If you are listed as being on a Pending Plan, this will be updated using information from our payment processor the next time you log in to eToolLCD.
To update your personal (Consultant/Researcher) subscription/payment details, please ensure that you have your new card detail on hand before proceeding with the steps below:
  1. Log in to eToolLCD and in your home dash, click on your profile name at the top right corner of the page and click on ‘My Profile’.
  2. Click on ‘My Plan’.
  3. Click on ‘Change Plan’ if you wish to upgrade or downgrade your subscription plan.
  4. OR Click on ‘My Personal Payment Details’ to update your card payment details.
  5. If you clicked on ‘My Personal Payment Details’, you will go straight to the billing information page where you can update your card details as below.
  6. Click ‘CONFIRM UPDATE’ to finalise changes.