For clients who would like access to specialist level LCA experience, knowledge & mentor-ship for your project, we are now offering Advanced Support hours to cater to this demand.

Advanced Support is designed for organisations & clients who are new/up-skilling to using eTool or would like additional support with modeling unfamiliar projects. Clients/users that want to fast track their training or become a power user will benefit from these Advanced Support hours as it gives you on-demand and direct access to a wealth of industry leading LCA experience and knowledge.

HOW IT WORKS

To gain access to our LCA Experts, you need to purchase Advanced Support hours. These hours require upfront payment and can be used provided you still have a valid eTool subscription. If you have used up your purchased hours you may purchase more as required. We will use all reasonable endeavors to meet resourcing and time-frames as per client requirements. Unused hours are non-refundable.

The Advanced Support hours purchased can only be utilised for the three types of support below:

Use of your Hours will be calculated based on the time spent by the Coaching Team, this includes but are not limited to:

• any preparation time (i.e development of customised training, research, review of use cases)
• review/investigation of LCA model outside of meeting sessions
• virtual meetings

If more than one LCD Coach is involved in any type of Advanced Support, hours are deducted for each of the coaches time.

Purchasing Advanced Support

If you’re interested in our Advanced Support, please contact us by Submitting a Support Request.